Frequently Asked Questions.
01. The order
Can I return or exchange products?
Due to the nature of our products, we generally do not accept returns or exchanges. However, if there is a problem with your order, please contact us, and we will do our best to address your concerns.
How do I know which vape product is right for me?
If you’re unsure which product to choose, our website offers detailed descriptions and specifications for each item. Additionally, you can contact our customer service team for personalized recommendations based on your preferences and needs.
Are there age restrictions for purchasing vaping products?
Yes, you must be at least 18 years old to purchase vaping products from Vape 360. We adhere to all local regulations regarding age restrictions.
02. Shipment
How do I contact Vape 360?
You can reach us through the contact form on our website, or by emailing us at sales@vape-360.com. For urgent inquiries, you can also call us directly at +971 52 286 7057 . Our customer service team is here to help!
Can I change or cancel my order after placing it?
Once an order is placed, we process it quickly to ensure fast delivery. If you need to make changes or cancel your order, please contact us immediately. We will do our best to accommodate your request, but we cannot guarantee changes once the order is in processing.
How do I sign up for your newsletter?
You can sign up for our newsletter by entering your email address in the subscription box on our website. This will ensure you receive updates on new products, special offers, and news from Vape 360.
03. The order
What products do you offer at Vape 360?
At Vape 360, we offer a wide range of vaping products including e-cigarettes, vape pens, mods, tanks, coils, and a variety of e-liquids in different flavors and nicotine strengths.
Where is Vape 360 located?
We operate across the entire UAE, providing delivery services to all locations. You can shop with us online and have your products delivered right to your doorstep.
What payment methods do you accept?
We accept both cash on delivery and card payments for your convenience. You can choose the payment method that suits you best at checkout.
04. Returns, exchanges and complaints
How do I place an order?
To place an order, simply browse our website, select the products you want, and add them to your cart. Once you’re ready, proceed to checkout, choose your payment method, and complete your order. We’ll handle the rest!
How can I track my order?
After placing your order, you will receive an email with tracking information. You can use this information to monitor the status of your delivery.
What should I do if I receive a defective or incorrect item?
If you receive a defective or incorrect item, please contact our customer service team as soon as possible. Provide your order number and details of the issue, and we will assist you in resolving the problem promptly.